Ordyvia marketplace policies

Policies for customers and sellers

Launch draft: These policies describe Ordyvia’s intended marketplace operations and should receive local legal review before public launch. They do not claim a regulatory registration, certification, or guarantee.

Terms of Use

Using Ordyvia

You must provide accurate account and delivery information, protect your sign-in credentials, and use the marketplace lawfully. Ordyvia may restrict activity that threatens customers, sellers, the platform, or payment integrity.

Orders and payments

Listings are offers from approved marketplace sellers. Prices, stock, delivery fees, and totals are confirmed during checkout. Payment is processed through the configured payment provider; an order is not paid until Ordyvia verifies the provider confirmation.

Marketplace role

Ordyvia provides marketplace, payment-record, moderation, messaging, and support tools. Sellers remain responsible for their listings and fulfilment. Service availability may be interrupted for maintenance, security, or events outside reasonable control.

Acceptable use

Do not misuse accounts, scrape private information, interfere with security, submit fraudulent orders, manipulate reviews, evade moderation, or use Ordyvia for prohibited goods or unlawful activity.

Privacy Policy

Information handled

Ordyvia handles account details, contact and delivery information, order records, marketplace messages, support requests, seller onboarding and KYC records, and technical data needed to operate and secure the service.

How information is used

Information is used to authenticate users, operate orders and delivery, verify payments, moderate sellers and products, provide support, prevent abuse, meet operational obligations, and improve marketplace reliability.

Sharing and protection

Information is shared only as needed with relevant sellers, delivery operations, payment and infrastructure providers, administrators, or authorities where lawfully required. Payment card details are not collected through Ordyvia forms. Access controls, server authorization, and database policies are used to limit access.

Choices and enquiries

Customers may update available account information and contact Ordyvia support about privacy or account records. Retention depends on operational, security, dispute, financial-record, and legal needs.

Seller Agreement

Eligibility

Selling requires an approved seller account and current KYC verification. Approval is discretionary and may be suspended when information expires, a seller breaches marketplace rules, or customer and security risks require review.

Listings and fulfilment

Sellers must submit accurate products, prices, stock, images, categories, and descriptions. Products remain subject to moderation before publication. Sellers must fulfil paid orders, protect customer information, provide genuine tracking or delivery references, and communicate through approved channels.

Fees and settlement

The commission rate recorded for the seller is applied by the server to eligible seller orders. Earnings become payout-eligible only after the configured settlement hold and required order state. Payout records are created and processed manually; no listing or dashboard balance is a promise of immediate transfer.

Seller conduct

Sellers must not publish prohibited or counterfeit goods, manipulate orders or reviews, bypass payment, misuse customer data, impersonate another business, or attempt to access another seller’s records.

Returns and Refund Policy

Eligibility

A return, cancellation, or refund is not automatic or universally available for a fixed number of days. Eligibility depends on the order state, item condition, issue reported, seller response, delivery evidence, payment status, and the facts reviewed by Ordyvia.

How to request help

Use Orders or Support, select the relevant order, describe the issue accurately, and retain the item and supporting evidence. Do not send card details, passwords, OTPs, or PINs.

Review and outcome

Ordyvia may request information from the customer and seller, review messages and fulfilment records, and record an approved, rejected, or otherwise resolved outcome. Any approved refund remains subject to payment-provider processing and reconciliation.

Exceptions

Items that have been used, altered, damaged after delivery, returned incomplete, or reported fraudulently may be ineligible. Nothing on a product card creates a separate return guarantee.

Marketplace Rules

Trust and accuracy

Users must be truthful in profiles, applications, listings, orders, reviews, support requests, delivery updates, and payout records. Verified-review labels are reserved for qualifying completed purchases.

Communication

Keep product, order, and support discussions inside Ordyvia where possible. Harassment, spam, coercion, off-platform payment pressure, and sharing credentials or sensitive payment data are prohibited.

Enforcement

Ordyvia may hide content, pause listings, restrict accounts, preserve audit records, or escalate activity for review when marketplace integrity or safety is at risk. Decisions may be reconsidered through support when additional evidence is available.

Delivery information

Available locations, fees, and estimated ranges come from Ordyvia’s configured delivery zones and are confirmed at checkout. Estimates are not guaranteed arrival dates.

Prohibited products

Sellers must not list unlawful, counterfeit, stolen, unsafe, recalled, restricted, or rights-infringing products, or products that facilitate fraud or harm. Ordyvia may reject or remove listings pending review.